Orders process Monday through Friday, excluding major US holidays. Orders will be processed within 1-2 business days. Orders placed on Saturday and Sunday will process the following Monday. Expedited shipments must be placed before 12:00 PM PST M-F in order to be shipped the same day.
Orders are shipped with either UPS or USPS. JB Cosmetics is not responsible for packages that are lost, stolen, or delivered incorrectly, and is not obligated to re-send the goods. Shipment errors can be filed as a claim with the carrier. If a lost package claim is accepted by the carrier they may offer reimbursements of up to a maximum of $100. Additional carrier insurance must be requested by phone, for an additional fee per shipment.
Normal transit for international orders is 1-2 weeks in addition to customs processing. All customs information, laws & regulations for importing goods is the responsibility of the receiver. Please check with your local customs for the most current information. Any brokerage fees, customs tax & duties are billed by customs only, and are required to be paid by the receiver. Any returned shipments due to failure of paying duties or taxes, or due to lack of paperwork necessary to release shipment from customs is the responsibility of the receiver. UPS will discard packages not claimed from customs within 2 weeks. Unclaimed packages are not the responsibility of JB Cosmetics, and the receiver may be billed for fees of package returns to the USA, and also re-shipment requests.
If in the unlikely event you received a defective product, please contact our customer service within 10 days of delivery to receive a replacement After 10 days, the product is nonexchangeable.
Orders are final sale, and there are no refunds, returns, exchanges, order cancellations, or order detail changes available once the order has been submitted.